One must call 112, only in case of serious emergencies or if someone’s life is at risk. Once you call 122, you will be answered by a control officer. Depending on the situation, you might be directed to the fire brigade or the medical service. The control officer might not speak English in many cases, so it is always advisable to let a German speaking person call them.
When you call 112, be ready to answer these standard questions clearly:
In case you are calling for medical emergencies, please keep other relevant information of the patient handy.
They might send level 1 help or level 2 help. Level 1 help includes Emergency Ambulance (Rettungswagen) and Paramedic. Level 2 help includes Emergency Ambulance (Rettungswagen), Paramedic and Emergency Doctor (Notarzt)
Medical history: Anamnese
Injury: Verletzung
Breathing difficulty: Atemnot
Bleeding: Blutung
Unconscious: Bewusstlos
Road accident: Verkehrsunfall
Chest Pain: Brustschmerz
Fitting: Krampfen
Drowning: Ertrinken
Pregnancy: Schwangerschaft
Burns: Verbrennung
In Labour: Wehen
Allergy: Allergie
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