Community Guidelines
Code of conduct
While posting a task!
Do not share your personal contact information in the task (email, phone number, social links).
If a personal information is shared, your post will be automatically deleted and the account shall be suspended.
Why do we do this?
In order to prevent spammers to contact you directly or indirectly, it is essential
that the contact information should not be publicly seen in the task.
If you want to accept the offer from a Buddy!
Do not communicate with anyone externally through other mediums than our internal messaging area.
After adding your credit card details to your profile you can accept the offer.
Why should you do it?
When you accept the offer the money get securely submitted through Stripe and will not be sent to the Buddy until the task is completed.
While meeting the Buddy!
Always ask for the valid identity card form the Buddy before the task starts. Check whether it is the right person who was assigned the task.
Why should you verify the identity of the Buddy?
For safety and security reasons, it is very important to start the conversation after verifying the identity.
After the task!
Rate and complete the task
Once the task is completed, rate your experience on the platform and click the finish button in your dashboard.
Why should you do this?
Rating is a reflection of credibility of the Buddy. If your Buddy is awesome at the task, just spread the word to other users who could be benefitted. At the same time, only if the task is marked as complete, the Buddy will be paid through the platform.
Give us your feedback on Google or Facebook and share your experiences. We are always here to support you and if in case of any questions or issues, please get in touch to hello@myhelpbuddy.com
We are passionate about connecting people who could help others with people who need work done. As MyHelpBuddy continues to grow it’s important that the community follows guidelines in order to have a great experience on the platform.
Reporting
MyHelpBuddy is here to help facilitate a reliable, safe and successful environment and is here to help resolve issues should they arise. If you suspect any user or a Buddy has violated any Community Guidelines, please report it to MyHelpBuddy via hello@167.71.51.11.This document will continue to change as we grow and continue to think about what’s best for the
MyHelpBuddy community.
MyHelpBuddy takes breaches of the Community Guidelines seriously. If our team receives reports that you have breaches any of the Guidelines below, we may take action to remove any content, posted task or offer you have submitted on MyHelpBuddy or cancel or suspend your account and/or any task contracts.
Posting guidelines
To create a safe, respectful and rewarding environment, we need you to follow the guidelines below:
1. Tasks must be legal
2. No escort or adult services
3. Clear scope, time and budget required
4. Task based posts
5. No advertising
6. No sharing of email, phone numbers or any contact information in the post.
7. No external communication is recommended. Please use the internal messaging feature in the workplace
1. Private information
To maintain the integrity and authenticity of MyHelpBuddy, our members can only share private contact information once an offer is accepted via private messages. To protect your safety and security, disclosure of private contact details or 3rd party links are not allowed to be shared in any public areas of the site including any comments and attachments. This includes, but is not limited to business websites, Facebook, LinkedIn, Twitter, personal emails, phone
numbers, addresses or personal websites. This is for the purpose of your safety and privacy and to prevent spam.
2. Unacceptable behaviours
On MyHelpBuddy, we do not tolerate the following negative behaviours against other members of the MyHelpBuddy Community or MyHelpBuddy Staff:
2.1 Hatred or violence
2.2 Discrimination
2.3 Harassment
2.4 Illegal behaviours
2.5 Trolling
3. Unsupported practices
On MyHelpBuddy, we’re committed to bringing communities together however this requires your support and cooperation. We do not support the following activities within our MyHelpBuddy community, as it jeopardises the creation of a fair, transparent and trustworthy environment:
3.1 Fraudulent MyHelpBuddy reviews
3.2 Artificially improving public profile
3.3 Discussion forum
3.4 Harvesting member information
3.5 Lead generation
3.6 Posting spam tasks
4. Pricing and payments
To ensure a safe and rewarding environment for all members of the MyHelpBuddy community, it’s important to understand how pricing and payments work.
4.1 No partial payments
Any offers made on your task should be for the full scope of the task. When you accept an offer,
that is the final amount that you’re obligated to pay and there are no additional fees. Tasks
offering partial payment, including sales and commission based tasks, are not permitted and will
be moderated and/or removed.
4.2 MyHelpBuddy Payment Account
Cash payments are allowed for a limited period of time. When exchanging, please afterwards, when an offer is accepted you will need to add funds to the task, which are securely held in an MyHelpBuddy payment account until the task is completed. The MyHelpBuddy payment account ensures your funds are held safely until the task is finalised.
4.3 Accurate banking details
To provide seamless transaction of funds to your Buddy, please ensure your credit or debit cards details are valid and up to date in your Payment Settings.
4.4 Payment with VISA or Mastercard
All tasks must be remunerated via credit or debit Mastercard or VISA card.
5. Accountability for task outcomes
When you accept a Buddy’s offer on your task, you and the Buddy remain accountable for your
behaviour on the MyHelpBuddy platform and the outcome of the task.
Your responsibilities include:
5.1.The experience you provide for other members
Posters must not repetitively provide poor experiences for other members of the MyHelpBuddy
Community.
We remind you that where MyHelpBuddy receives reports that you have breached any of these
Guidelines, we may take action to remove any content, or cancel or suspend your account and/or any task contracts.
6. Account eligibility
We know you’re eager to set up an account and get started on MyHelpBuddy, but we need you to make sure you qualify for the below:
6.1 18 years or older
All members of the MyHelpBuddy community must be 18 years or older. This is a legal requirement as people under the age of 18 are not able to enter a legal contract with MyHelpBuddy. MyHelpBuddy reserves the right to request proof of age should this be necessary.
7. Account administration
Now that you understand a little more about MyHelpBuddy, we have some important information
regarding accounts.
7.1 No account transfers
Your account is your responsibility and you must maintain control of it. It must not be transferred
to another person as your account and reviews reflect your skills and abilities.
7.2 No duplicate accounts
Members may only have a single, active account on the platform. As your account reflects your
reputation in the marketplace and represents your skills and abilities, any duplicate accounts
attempting to disguise a member’s history, will be removed immediately. This means that all
content posted by additional accounts will be removed and any associated task contracts will be
cancelled.
7.3 Cooperating with other members for the MyHelpBuddy community and MyHelpBuddy staff
Where members of the MyHelpBuddy Community or MyHelpBuddy Staff reach out to request information, both Posters and Buddies are required to respond within a reasonable timeframe.
8. Identity on MyHelpBuddy
MyHelpBuddy is committed to building a community platform that is a positive and safe environment for all. This commitment is grounded in the principles of transparency and respect. To help foster trust in the community, all members are required to have a profile photo and name that accurately identifies them.
Fake/ miscellaneous photos & names are not permitted on the MyHelpBuddy platform. Members that do not have an accurate profile photo or name that meets MyHelpBuddy standards will be asked to change their details.
8.1 Name
Your real name as confirmed by your identification documents (passport, drivers licence etc).
8.2 Profile photo
A clear front-on profile photo of a members face, so it’s easy recognisable other members.
Code of conduct
While posting an offer!
Connect your payment account with Stripe. For more details, check the link: https://myhelpbuddy.com/payment-integration
Once this process is completed you can share your first offer.
Keep in mind!
Do not share your personal contact information in the offer (email, phone number, social links, etc). If a personal information is shared, your post will be automatically deleted and the account shall be suspended. Furthermore, bypassing the platform will also lead to legal consequences and a penalty as mentioned in our terms of service.
After the offer is accepted by the user!
Do not communicate with anyone externally through other mediums than our internal
messaging area.
Why should you avoid it?
We have created an internal messaging feature exclusively for every task. It is known as “Workspace” and could be found in every project page once the user accepts your offer. In case of any disputes after the task we can only help you if you have communicated on the platform.
While meeting the User!
Always ask for the valid identity card form the user before the task starts. Check whether it is the right person who was assigned the task. Also, show your identity card to the user in order to ensure that the user is also meeting the right person.
Why should you verify the identity of the user?
For safety and security reasons, it is very important to start the conversation after verifying the identity.
After the task!
Money transfer
After the task is completed, remind the user to click the ‘finish’ button and rate the task. The money will be transferred automatically to you once the rating is done. Ensure that you have verified your Stripe account with the valid ID card for payouts. Please follow the legal method of invoicing, contract and tax declaration.
Rate and Complete the task
Once the task is completed, rate your experience in the platform and complete the open task in your profile.
Tax declarations/Gewerbeanmeldung
If you are a Buddy, you have to take care of official registrations (as freelancer or commerical entity) and also report for tax returns. You can find more information about it here: https://service.berlin.de/dienstleistung/121921/en/
Give us your feedback on Google or Facebook and share your experiences. We are always here to support you and if in case of any questions or issues, please get in touch to hello@myhelpbuddy.com
We are passionate about connecting people who could help others with people who need work done. As MyHelpBuddy continues to grow it’s important that the community follows guidelines in order to have a great experience with the platform.
Reporting
MyHelpBuddy is here to help facilitate a reliable, safe and successful environment and is here to help resolve issues should they arise. If you suspect any user or a Buddy has violated any Community Guidelines, please report it to MyHelpBuddy via hello@167.71.51.11.This document will continue to change as we grow and continue to think about what’s best for the
MyHelpBuddy community.
MyHelpBuddy takes breaches of the Community Guidelines seriously. If our team receives reports that you have breaches any of the Guidelines below, we may take action to remove any content, Posted Task or Offer You have submitted to the MyHelpBuddy Service or cancel or suspend Your account and/or any Task Contracts.
Posting guidelines
To create a safe, respectful and rewarding environment, we need you to follow the Guidelines below:
1. Tasks must be legal
2. No escort or adult services
3. Clear scope, time and budget required
4. Task based posts
5. No advertising
6. No sharing of email, phone numbers or any contact information in the post.
7. No external communication is recommended. Please use the internal messaging feature in the workplace
1. Private information
To maintain the integrity and authenticity of MyHelpBuddy, our members can only share private contact information once an offer is accepted via private messages. To protect your safety and security, disclosure of private contact details or 3rd party links are not allowed to be shared in any public areas of the site including any comments and attachments. This includes, but is not limited to, business websites, Facebook, LinkedIn, Twitter, personal emails, phone
numbers, addresses or personal websites. This is for the purpose of your safety and privacy and to prevent spam
2. Unacceptable behaviours
At MyHelpBuddy, we do not tolerate the following negative behaviours against other members of the MyHelpBuddy Community or MyHelpBuddy Staff:
2.1 Hatred or violence
2.2 Discrimination
2.3 Harassment
2.4 Illegal behaviours
2.5 Trolling
3. Unsupported practices
At MyHelpBuddy, we’re committed to bringing communities together however this requires your support and cooperation. We do not support the following activities within our MyHelpBuddy community, as it jeopardises the creation of a fair, transparent and trustworthy environment:
3.1 Fraudulent MyHelpBuddy reviews
3.2 Artificially improving public profile
3.3 Discussion forum
3.4 Harvesting member information
3.5 Lead generation
3.6 Posting spam tasks
4. Pricing and payments
To ensure a safe and rewarding environment for all members of the MyHelpBuddy community, it’s important to understand how pricing and payments work.
4.1 No partial payments
Any offers made on your task should be for the full scope of the task. When you accept an offer,
that is the final amount that you’re obligated to pay and there are no additional fees. Tasks
offering partial payment, including sales and commission based tasks, are not permitted and will
be moderated and/or removed.
4.2 MyHelpBuddy Payment Account
Cash payments are allowed for a limited period of time. When exchanging, please Afterwards, when an offer is accepted you will need to add funds to the task, which are securely held in an MyHelpBuddy Payment Account until the task is completed. The MyHelpBuddy Payment Account ensures your funds are held safely until the task is finalised.
4.3 Accurate banking details
To provide seamless transaction of funds to your Buddy, please ensure your credit or debit cards details are valid and up to date in your Payment Settings.
4.4 Payment with VISA or Mastercard
All tasks must be remunerated via credit or debit Mastercard or VISA card.
Fulfilment of tasks
Buddies are expected to provide the services as agreed with the user.
5.2 Managing other Buddies involved
The Buddy assigned to the task is responsible for the actions of any Buddies they arrange to assist them in providing the services agreed with the Poster. If the Buddy assigned chooses to
subcontract others to perform the services agreed with the Poster, the Buddy must gain the
Poster’s consent. The Buddy assigned to the task must also ensure that all Buddies assisting them have an MyHelpBuddy user account.
For tasks completed in-person, you must attend to check that the task requirements are met even if you requested other Buddies to assist with the task.
5.3 The experience you provide for other members
Buddies must not repetitively provide poor experiences for other members of the AirBuddy
Community. We remind you that where MyHelpBuddyBuddy receives reports that you have breached any of these
Guidelines, we may take action to remove any content, or cancel or suspend your account and/or any task contracts.
5. Accountability for task outcomes
When you accept a Buddy’s offer on your task, you and the Buddy remain accountable for your
behaviour on the MyHelpBuddy platform and the outcome of the task.
Your responsibilities include:
5.1.The experience you provide for other members
Posters must not repetitively provide poor experiences for other members of the MyHelpBuddy
Community.
We remind you that where MyHelpBuddy receives reports that you have breached any of these
Guidelines, we may take action to remove any content, or cancel or suspend your account and/or any task contracts.
6. Account eligibility
We know you’re eager to set up an account and get started on MyHelpBuddy, but we need you to make sure you qualify for the below:
6.1 18 years or older
All members of the MyHelpBuddy community must be 18 years or older. This is a legal requirement as people under the age of 18 are not able to enter a legal contract with MyHelpBuddy. MyHelpBuddy reserves the right to request proof of age should this be necessary. All Buddies must be legally entitled to perform the task. To maintain the highest standards in our community, we seek to avoid situations that may cause legal risks to any of our
Members. Please check the terms of service for further information. If you are not legally allowed to work, freelance or provide services, you must not do so and the platform will not be liable in such cases.
7. Account administration
Now that you understand a little more about MyHelpBuddy, we have some important information
regarding accounts.
7.1 No account transfers
Your account is your responsibility and you must maintain control of it. It must not be transferred
to another person as your account and reviews reflect your skills and abilities.
7.2 No duplicate accounts
Members may only have a single, active account on the platform. As your account reflects your
reputation in the marketplace and represents your skills and abilities, any duplicate accounts
attempting to disguise a member’s history, will be removed immediately. This means that all
content posted by additional accounts will be removed and any associated task contracts will be
cancelled.
7.3 Cooperating with other members for the MyHelpBuddy Community and MyHelpBuddy Staff
Where members of the MyHelpBuddy Community or MyHelpBuddy Staff reach out to request information, both Posters and Buddies are required to respond within a reasonable timeframe.
Learn more
8. Identity on MyHelpBuddy
MyHelpBuddy is committed to building a community platform that is a positive and safe environment for all. This commitment is grounded in the principles of transparency and respect. To help foster trust in the community, all members are required to have a profile photo and name that accurately identifies them.
Fake/ miscellaneous photos & names are not permitted on the MyHelpBuddy platform. Members that do not have an accurate profile photo or name that meets MyHelpBuddy standards will be asked to change their details.
8.1 Name
Your real name as confirmed by your identification documents (passport, drivers licence etc).
8.2 Profile photo
A clear front-on profile photo of a members face, so it’s easy recognisable other members.